1. All sales are final. There are NO returns, exchanges, refunds or transferred credits on any item sold at The Fancy Frock Bridal & Formal Wear Boutique. No exceptions due to the nature of the business.
2. Special/custom order garments require a minimum of 4-8 months for production depending on the type of garment, manufacturer & all ship dates are approximate. The manufacturer reserves the right to change a ship date based on their production schedule.
3. When placing a special order, please review your invoice to ensure that the style, size and color are correct. Sizes are only recommended based upon the specific manufacturer's size chart that you are ordering from and the measurements taken at The Fancy Frock Bridal & Formal Wear Boutique. We are not responsible for measurements NOT taken at The Fancy Frock Bridal & Formal Wear Boutique. The Fancy Frock Bridal & Formal Wear Boutique will not be held responsible for the fit of your garment should you choose a size other than our recommendation.
4. When selecting color options on special order/custom items, it is recommended that a color swatch be brought in to match. We do not order based upon pictures or color names. The Fancy Frock is not responsible for color selections chosen by the customer.
5. The Fancy Frock Bridal & Formal Wear Boutique is not responsible for the fit or additional costs (alterations or materials needed) due to weight loss/gain, illness, pregnancy or plastic surgery. If any of these issues do arise, please notify the shop immediately.
6. The customer will be notified upon arrival of the special ordered merchandise and will have approximately 7-10 days to check over merchandise for any manufacturer flaws. Any remaining balance on special ordered merchandise is to be paid in full when the merchandise is received by The Fancy Frock Bridal & Formal Wear Boutique or any time before & will only be held for 30 days.
**Any items not paid for in full & picked up within 30 days after customer is notified will be forfeited to the boutique unless prior arrangements have been made with owner in writing.
7. All merchandise must be picked up within 7 days of the wedding date on file or it will become property of The Fancy Frock Bridal & Formal Wear Boutique. It is not our responsibility to contact you after the wedding date has passed in regards to any merchandise left behind. If a wedding is cancelled for any reason, no refund or credit will be given & items will then become property of the boutique.
8. Once merchandise is removed from The Fancy Frock Bridal & Formal Wear Boutique, we are no longer responsible for the care or condition of the item. Please inspect before you leave the store. You may purchase a vinyl or white cloth zipper garment bag here for $15.
9. All in stock, off-the-rack merchandise is sold “As Is” unless previously discussed with owner and in written agreement.
10. All in stock, off-the-rack merchandise may be held for 24 hours with a $100 non-refundable deposit.
Beginning April 1st, bridal appointments will need to be reserved with a credit card for a non-refundable $50 appointment fee.
This fee will be charged before your appointment and will be applied to any bridal gown purchase you do make.
If you need to cancel your appointment without being charged a fee, you must call before 48 hours to allow for your time to be filled by another bride who is usually waiting for an opening. Please understand that everyone's time is precious and be respectful to these policies that are in place for everyone's benefit.
Before your visit, please review the following information and ask yourself a few questions so you know what type of appointment to schedule:
1. Are you seriously looking to purchase your gown today?
2. Do you have your whole support person/people with you- those you want with you to help in your decision?
3. Are you wearing the proper undergarments (panties are mandatory and if not worn, appointment will need to be rescheduled)
4. Is your wedding 1 year or less away from the current date?
*If you've answered yes to all of these questions, you are ready for a Fancy Frock bridal appointment!
Helpful tips to remember:
Thank you, and we look forward to seeing you!